Refund policy

If something’s gone wrong with your order, we’ll sort it.

Because every Bull & Barrel item is made to order, we can’t accept returns for:

• Ordering the wrong size
• Change of mind
• Buyer’s remorse
• Ordering the wrong item by mistake

We’re happy to offer a free replacement or full refund if:

• Your order arrives damaged
• Your item is defective
• We’ve sent the wrong gear

To make a claim:

• Contact hi@bullandbarrel.co.uk
• Include your order number
• Tell us what’s gone wrong
• Attach a clear photo(s) if the item is damaged or faulty

Important bits:

• Claims must be made within 21 days of purchase
• We may update this policy from time to time
• For the longest life from your gear, follow the care instructions included with your order